Privacy Policy

Last updated: [11/24/2025]

Introduction

This Privacy Policy explains how Zhanna’s Cleaning collects, uses, and protects your personal information, including information submitted through our website, by phone, and via text messaging.


Personal Information We Collect

Personal information collected from customers includes their name, email address, and phone number. The purpose of collecting this information is to schedule with customers and inform them of the services we offer and appointments.


Text Messaging & SMS Disclosures

Zhanna’s Cleaning via text 12015885555, you consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to zhannascleaning@gmail.com. Reply HELP for Support.


Sharing of Customer Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


Messaging Terms and Conditions

You consent to receive informational text message responses in relation to your initial communication. Message frequency varies. Message and data rates may apply. You may opt out of receiving text SMS at any time by replying STOP or by sending an email to zhannascleaning@gmail.com. Reply HELP for Support.


How We Use Your Information

We use the personal information you provide to:
  • Schedule cleaning appointments and related services.
  • Contact you with confirmations, reminders, or updates about your appointments.
  • Respond to your questions, requests, or messages.


Data Retention

We keep your contact details and communication history for as long as needed to provide services, maintain records, and comply with legal or business requirements.


Your Choices and Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us or by sending an email to zhannascleaning@gmail.com. Reply HELP for support.


Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure, consistent with industry practices for small service businesses.


Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at: Email: zhannascleaning@gmail.com